Returns & Exchanges
Please refer to each item, in the description, to see if the item is returnable and/or refundable. Some items are not returnable and/or refundable.
Please email info@BohemianBeautyandHealthHaus.com should you have any questions regarding your order, returns, or refunds.
To start a return, please email info@BohemianBeautyandHealthHaus.com.
We will return your email within 1 to 3 business day and advise if and how you can return and or exchange your item.
In EXTREME cases, Bohemian Beauty & Health Haus reserves the right to overturn a return policy. Such cases include:
1. The customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence within 15 days of receiving the item. If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
2. The shipment was returned to the supplier due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost will be covered by the retailer.
3. Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly. Orders shall be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
4. Late order: In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.
If you experienced any of the above scenarios, you must report the issue within 15 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
The product must be returned to the address on the original package and must return the product and provide a tracking number.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for any lost or stolen packages. Bohemian Beauty & Health Haus is responsible for your order until the point it is picked up by the mail carrier. We do not have control of the shipping timeline of your package once it leaves our doors, and we are not responsible for delayed, lost, or stolen packages.
Please do not send your purchase back without prior approval.
Damaged Items
If the items from your order arrive damaged, please notify us within one week of the delivery date. Provide a photo of the shipping box, the damaged item and a description of the damage to info@BohemianBeauty&HealthHaus.com within one week of delivery.
We will make every effort to make it right and provide you with a refund should your item be allowed to be returned and receive a refund.
Upon receipt of the return, if we indicate that the item was damaged due to poor handling (not manufacturer malfunction), we are unable to accept the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a shipping label is requested, you will be deducted $7 from you store credit.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for any lost or stolen packages. Bohemian Beauty & Health Haus is responsible for your order until the point it is picked up by the mail carrier. We do not have control of the shipping timeline of your package and we are not responsible for delayed, lost, or stolen packages.