We offer a quicker dispute solution and would appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date, and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to us if our Dispute Team asks for a return in Disputes.
If the return is due to supplier error (e.g. defective/damaged item, wrong product delivered, etc), the supplier will shoulder the return shipping fee. However, if the return is due to customer issue (e.g. wrong item ordered, customer remorse, etc), the customer is responsible for return postage.
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